Terms of service
1. Introduction
Welcome to Swift Trust Windows. These Terms of Service govern your use of our website and the services we provide. By accessing our website or submitting an enquiry, you agree to these terms.
If you do not agree with these terms, please do not use our website.
2. Our Products and Services
Swift Trust Windows supplies windows and doors, including aluminium, uPVC, and timber options, subject to availability and individual requirements.
Our website provides information about our products and allows customers to submit enquiries and request quotations. Submitting a quote request does not automatically create a confirmed order or contractual agreement.
3. Quotations and Pricing
All quotations are based on the information provided by the customer and the specific product requirements discussed.
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Quotations may be subject to confirmation of measurements, specifications, finishes, and availability.
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Prices, delivery charges, and any additional costs will be communicated where applicable.
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Unless otherwise stated, quotations are not a guarantee of product availability.
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A quotation becomes an accepted order only when the relevant terms have been agreed and the order has been confirmed by Swift Trust Windows.
Any applicable quotation validity period will be stated in the quotation provided to the customer.
4. Product Information
We aim to ensure that product descriptions, images, specifications, colours, and finishes are accurate. However, slight variations may occur due to screen settings, manufacturing tolerances, or differences between product samples and finished products.
Customers are responsible for reviewing the specifications, measurements, finishes, and other requirements before confirming an order.
5. Orders and Payments
Orders are subject to acceptance and confirmation by Swift Trust Windows.
Payment terms, deposits, outstanding balances, and any applicable charges will be communicated before an order is confirmed.
Customers must ensure that the information supplied when placing an order is accurate and complete. We reserve the right to address errors or discrepancies in an order in accordance with applicable law and any agreed order terms.
6. Delivery and Availability
Delivery arrangements, estimated timeframes, and any applicable charges will be communicated during the quotation or ordering process.
Delivery dates are estimates unless expressly agreed otherwise. Delays may occur due to supplier availability, manufacturing, transportation, or circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant delays where possible.
7. Cancellations, Returns, and Refunds
Cancellation, return, and refund arrangements depend on the product, the agreed order terms, and applicable consumer law.
Certain products made to the customer's specifications or clearly personalised may be subject to different cancellation rights where permitted by law.
Nothing in these terms excludes or limits any mandatory rights available to consumers under applicable law, including rights relating to faulty, damaged, or incorrectly supplied goods.
Please contact us before returning any products or requesting a cancellation so that we can explain the applicable process.
8. Customer Responsibilities
When using our website or requesting a quotation, you agree to:
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Provide accurate and complete information.
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Ensure that your product requirements and specifications are clearly communicated.
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Use our website lawfully and responsibly.
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Avoid submitting misleading, fraudulent, or unauthorised requests.
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Review quotations and order details carefully before confirming a purchase.
9. Website Use and Intellectual Property
All website content, including text, images, graphics, logos, and product information, is owned by Swift Trust Windows or used with permission, unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.
We do not guarantee that our website will always be available without interruptions or technical errors.
10. Limitation of Liability
We will take reasonable care in providing our website information and services. To the extent permitted by law, Swift Trust Windows will not be liable for indirect or consequential losses arising from the use of our website or reliance on general website information.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or any rights and remedies that cannot legally be excluded under applicable consumer law.
11. Privacy
Any personal information collected through our website or during the quotation and ordering process will be handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how your information is collected, used, and protected.
12. Changes to These Terms
We may update these Terms of Service from time to time. Changes will be published on this page with an updated revision date.
The terms applicable to a particular order will also be subject to any separate written agreement or confirmed order terms agreed with the customer.
13. Governing Law
These Terms of Service are subject to the laws applicable in the relevant jurisdiction. Where applicable, mandatory consumer protection laws will continue to apply.
14. Contact Information
If you have any questions about these Terms of Service, our products, or our quotation process, please contact us:
Business Name: Swift Trust Windows
Website: https://naturalcareproducts.co.uk/